Refund and Returns Policy

At My Rugs and Carpets, we strive to provide our customers with high-quality rugs and exceptional service. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward and hassle-free refund and returns policy to ensure your peace of mind.

Eligibility for Refunds and Returns

We accept returns and process refunds for eligible items purchased directly from our website within 30 days of the delivery date. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.

Initiating a Return

To initiate a return, please follow these steps:

a. Contact Customer Support: Reach out to our friendly customer support team at [Customer Support Email or Phone Number]. Our team will guide you through the return process and provide you with a return authorization (RA) number.

b. Packaging and Shipping: Carefully package the item in its original packaging, along with any accessories or documentation that came with it. Please ensure that the RA number is clearly visible on the package. You are responsible for the return shipping costs.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Inspection and Approval

Upon receiving your returned item, our team will conduct a thorough inspection to ensure it meets our eligibility criteria for refunds. We will notify you via email about the status of your return and the approval or rejection of your refund.

Refund Processing

If your return is approved, we will process the refund using your original payment method. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or credit card company’s processing time.

Non-Refundable Items

Certain items are non-refundable and do not qualify for returns, including:

Customized or personalized rugs.
Gift cards and promotional vouchers.
Items purchased from third-party retailers or marketplaces.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will promptly arrange a return and replacement of the damaged item at no additional cost to you.

Return Shipping Costs

If you are returning an item due to a change of mind or preference, you will be responsible for covering the return shipping costs. However, if the return is a result of a mistake on our part, such as sending the wrong item or a defective product, we will cover the return shipping costs.

Cancellation Policy

If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request. If the order has already been dispatched, you will need to follow our standard refund and return process.

Contact Us

If you have any questions or concerns regarding our refund and returns policy, please do not hesitate to contact our customer support team at [email protected]. We are here to assist you and ensure your shopping experience with us is nothing short of exceptional.