Welcome to our FAQ page! As the owner of My Rugs and Carpets, I understand how important it is to provide you with all the information you need to make an informed purchase. Below, you’ll find a list of common questions that customers like you might ask. We’ve carefully crafted detailed answers to ensure you have a seamless and enjoyable shopping experience. If you don’t find the answer you’re looking for, feel free to reach out to our friendly customer support team, who are always here to assist you. Happy shopping!

1. What are your shipping options and delivery times?

We offer free shipping for a large number of rugs in our store. For smaller orders, we provide swift air transportation, ensuring you receive your chosen carpets in the shortest possible time.

2. If I return an item, when will I receive my refund?

Upon receiving your returned item, we promptly conduct an inspection and notify you via email regarding its receipt and refund status. Once approved, your refund is automatically processed, and the credit will be applied to your original payment method within a specified timeframe.

For delayed or missing refunds, we suggest the following steps: double-check your bank account, contact your credit card company, and then your bank, as there may be a delay before the refund is officially posted.

If you’ve completed these steps and still haven’t received your refund, please reach out to us at {email address}.

3. Can free samples be provided??

We are delighted to inform you that we do offer free samples. We understand the importance of seeing and feeling the quality of our rugs before making a decision. Please feel free to let us know which specific rug designs and materials you would like to receive samples of, and we’ll be more than happy to arrange the shipment for you.

4. How can I care for and maintain my rug to ensure its longevity?

  • Vacuum regularly: Regular vacuuming removes dirt, debris, and dust, preventing them from settling deep into the fibers.
  • Spot cleaning: Immediately attend to spills and stains to prevent them from setting. Blot the affected area with a clean cloth and mild detergent.
  • Rotate the rug: To distribute wear evenly, rotate your rug occasionally.
  • Avoid direct sunlight: Prolonged exposure to direct sunlight can cause fading, so position your rug away from intense sunlight.
  • Professional cleaning: Schedule professional cleaning at least once a year to deep-clean and revitalize your rug.

5. What payment options do you accept?

We accept various payment methods, including credit cards, PayPal, and other secure payment gateways, ensuring a smooth and secure checkout process.

Assistance Required?

For more questions, please reach out to us at [email protected].