Rugs Wholesale Supplier
As a carpet seller, your work doesn’t end after the carpet leaves your store. Helping your customers take good care of their newly purchased carpet not only ensures they’re satisfied with their investment, but also builds trust and rapport that can lead to future sales and referrals.
- Daily Cleaning: Advise your customers to vacuum their carpets daily. It will keep the carpets fresh and free from dust, hair, and other minute particles.
- Spot Cleaning: Accidental spills and stains are inevitable. Encourage customers to blot the spot immediately rather than rubbing or scrubbing, which can damage the carpet fibers. Share information about the different types of safe cleaning solutions available, and stress the importance of testing any product on an inconspicuous area first.
- Deep Cleaning: Regardless of how careful one is, carpets will need a deep clean once in a while. Recommend professional carpet cleaning every 12-18 months, depending on the carpet usage and manufacturers’ instructions.
- Rotation: Inform customers that rotating their carpets every few months can promote even wear, especially for carpets located in high-traffic areas. This will prolong the life of the carpet.
- Padding: A good carpet pad not only provides comfort underfoot but also extends the life of the carpet. A good pad can prevent dirt from filtering into the pile of the carpet, making it easier to clean.
- Dealing with Snags: Advise customers never to pull a snag, as this can damage the carpet. Instead, recommend trimming the snag with scissors.
By providing these tips, you’ll empower your customers to extend the lifespan of their carpets, ensuring they get the best value from their purchase. Remember, a well-educated customer is a happy customer, and their satisfaction is crucial for your business’s growth and reputation.